LEGAL GUARANTEE

At least two years statutory warranty of conformity for goods sold in the European Union.

Consumers can assert their rights under the statutory warranty law, e.g., if the goods

• do not match the description
• do not function as intended.

Sellers are liable for any lack of conformity that existed at the time of delivery of the goods and becomes apparent within the statutory warranty period. In such cases, sellers must offer the following:

• free repair or free replacement delivery,
• In certain cases, a price reduction or a full refund of the purchase price.

In some countries, a longer statutory warranty period applies. For used goods, a shorter period may apply, but not less than one year.

For more information about your rights in a specific country, scan the QR code below or ask the seller.

europa.eu/youreurope/guarantees

What should you do
if you receive goods that do not conform to the contract?

1.  Report the problem to the seller as soon as possible. Provide proof of purchase, such as a receipt, invoice, or bank statement.

Warranty

Sellers and manufacturers can also offer commercial warranties that are independent of the statutory warranty. For example, the GARAN marking indicates that the manufacturer provides a commercial durability guarantee at no extra cost, covering the entire product.